Russ Andrews has put measures in place that allow it to remain open for business during the current coronavirus situation, and ensure it maintains its usual high levels of service to the audiophile community.
The business has as many staff as possible working from home. Telephone and online orders will continue to be processed, however, with limited staff numbers, the dispatch times may be slightly longer than usual. The company’s couriers have confirmed that collections and deliveries will continue on a daily basis. The on-site shop will remain closed for the foreseeable future.
The company is currently able to supply the vast majority of products in its range and is fortunate in that its manufacturing facility is based in-house in the UK, with components also sourced from UK suppliers. This will help avoid some of the issues facing manufacturers that rely on supplies from the Far East. The Russ Andrews exclusive UK distribution of Kimber Kable is also unaffected, as the products are supplied direct from the USA and there are currently no restrictions on freight shipping to the UK.
John Armer, managing director, comments “We are carefully monitoring the situation and continue to follow public health guidelines for the wellbeing of our staff and customers, which has to be our priority. Clearly it is a fast-moving situation and as a business we will continue to adapt as things change.” He continues “We would like to take this opportunity to thank everyone for their support and loyalty during these difficult times and hope that you and your families remain safe.
“During this period of enforced isolation, mental wellbeing can become a serious issue and music can offer a real sense of relief. Numerous studies have shown how listening to music can be really beneficial to mental health, so we hope this will help people get through the current self-isolation period.”
The Russ Andrews website has been updated to include a blog about the situation and how it affects the business. It will be updated as and when relevant changes occur and can be accessed at