PLEASE NOTE: these policies only apply to purchase made direct from Absolute Multimedia UK Ltd and exclude the e-edition which is subject to NewsStands published terms and conditions

hi-fi+ magazine returns policy
Our standard returns policy (see below) is to accept most returned items within 30 days from the date of delivery.

Our 30-day returns guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item--see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:

Specific rules apply regarding refunds of delivery charges and other services--see our Refunds Policy.

In the event of hi-fi+ magazine sending you a replacement for a damaged, defective or incorrect item, you must return the original item to hi-fi+ magazine within 30 days of our e-mail confirming the issue of the replacement item. Ownership of the original item reverts to hi-fi+ magazine. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.

This returns policy does not affect your statutory rights.

Return a Damaged, Defective or Incorrect Item

This section explains what to do if you've received a damaged, defective or incorrect item from hi-fi+ magazine. This returns policy does not affect your statutory rights.

If the item was damaged in transit

• If you take delivery of an hi-fi+ magazine package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

If the item is defective

• You have the right to return a faulty item within a reasonable period of time. If you choose to return the item to us, please include a clear description of the defect and any order and delivery information you have, you may wish to email us first to seek advice.

If we sent you an item you did not order (an "incorrect" item)

• As soon as you find out we've sent you an incorrect item, send the incorrect item back to us and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, include a note clearly stating that, and we'll send you the correct item as soon as we can.

Note: in the event of hi-fi+ magazine sending you a replacement for a damaged, defective or incorrect item, you must return the original item to hi-fi+ magazine within 30 days of our e-mail confirming the issue of the replacement item. Ownership of the original item reverts to hi-fi+ magazine. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order, as compensation for our loss.

Our Refunds Policy

This section describes how we calculate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

1. When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
   
2. You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance

How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. We will also refund the cost other services provided to you in connection with your purchase, where applicable.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

1. where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
   
2. where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
   
3. we will refund only standard (Airmail) postage charges for items delivered outside the UK

Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Roy Gregory
Editor, Hi-Fi+

hi-fi+ magazine privacy policy

We comply with the UK Data Protection Act.

We fully support the UK Freedom of Information act

1. Our Web sites collect no personally identifying information except when that information is knowingly provided by you, such as when you request a product or service that requires registration or billing information. This information also enables us to refine and customize your experience on our sites.
   
2. Occasionally we may also ask for information in polls and surveys to enable us to better meet your needs and preferences. At such times, we will inform you about why we are collecting this information, and we will explain how it is being used.
   
3. We will take appropriate measures to ensure the security and privacy of any personally identifiable information that we collect.
   
4. We will provide appropriate mechanisms for you to review and correct, upon request, any personally identifiable information we collect from you. To ensure the integrity of the request, we will require that it be made in a manner that can be verified.
   
5. We will not share information provided by you with any other companies or organizations unless we are forced to do so in pursuance of debts or other legal action by Absolute Multimedia UK Ltd.
   
6. We do not currently use Cookies but should that policy change we may place "cookies" in the browser file of your computer. A cookie doesn't contain permanently identifying personal information. It's used to provide an enhanced user experience, making your navigation through our sites easier by saving your passwords, purchases and preferences while you're at our site. Cookies also show how visitors use our sites and enable us to make improvements based on actual visitor traffic patterns. The use of cookies in this manner is an industry standard.
   

This Privacy Policy may be revised from time to time, and you are urged to review it periodically.

Absolute Multimedia UK Ltd Terms of Service

Use of this Web site constitutes agreement to the following Terms of Service:

1. The content displayed on our Web sites is the property of Absolute Multimedia UK Ltd or its licensors, and is protected by copyright and other intellectual property laws. It may be used only for your personal and non-commercial use, with this exception:
   You may occasionally reproduce, distribute, display or transmit an insubstantial portion of Absolute Multimedia UK Ltd's proprietary content, for a non-commercial purpose and without charge, to a limited number of individuals, provided you include all copyright notices and do not alter the content in any way. However, you may not post any such content to forums, newsgroups, mail lists, electronic bulletin boards or other Web sites without the prior written consent of Absolute Multimedia UK Ltd.
   
2. Absolute Multimedia UK Ltd's Web site and content is provided "as is," without any warranties whatsoever, expressed or implied. Absolute Multimedia UK Ltd assumes no legal liabilities associated with your use of its Web sites or their content.
   
3. Absolute Multimedia UK Ltd's Web site provides hyperlinks to external sites for the convenience of our visitors and advertisers. Such a hyperlink doesn't imply that Absolute Multimedia UK Ltd endorses the content or operation of external sites. You are solely responsible for how you use any external site to which you might link from this Web site.
   
4. Absolute Multimedia UK Ltd assumes no liability for your use of a service or product purchased or obtained from an area of this site or from a "co-branded" site operated by a company or person not directly affiliated with Absolute Multimedia UK Ltd. In such areas or sites you may be asked to provide certain information, including credit card or other payment mechanism. You agree not to hold Absolute Multimedia UK Ltd responsible or liable for any loss or damage of any sort incurred as a result of your dealings with third parties who operate these areas or co-branded sites.
   
5. The laws of the England apply to these Terms of Service, no matter where this Web site is viewed.
   
6. These Terms of Service may be revised from time to time. Use of this Web site constitutes agreement to the Terms of Service that are posted at the time of use.